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News

This is how you can prevent nuisance calls

19 April, 2016

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It was recently announced that later this year BT will be launching a new service to divert nuisance calls for free. This is welcome news for all, but especially for First4Lawyers, as we have always been strongly against unwanted calls. We will never call you, unless you called us first. If you receive a phone call from us without warning, it is often a scam, with people pretending to be us. If you have not previously called us and you receive a call stating to be from us, we ask that you take as many details as possible and make us aware so that we can report them for fraudulent activities.

Our policy against nuisance calls therefore supports the latest announcements by BT. Without these changes our industry will continue to be plagued by those who are little more than criminals themselves, as they continue to pester innocent homeowners with about PPI or car crashes that have never happened. These types of calls not only devalue the work we do for genuine accident victims and wrongly gives our industry a bad name but it can also discourage those genuinely hurt in an accident that wasn’t their fault from seeking the justice they deserve.

Our Head of Marketing Andy Cullwick says “Our sector has often been tarnished by the activities of the rogue few. We know them, the ones that hound us on a daily basis via phone, text or email to make a claim for an accident that we have never had, buy a boiler that we don’t need or get a free PPI review of their bank accounts.

First4Lawyers are proud of the ethical approach we take to helping innocent victims of accidents or medical negligence. We have invested millions in above the line marketing campaigns to ensure we only receive enquiries in-bound from accident victims. We never cold call, or send out unsolicited texts or emails.

We’ve always called for more to be done to stamp out the rogue practices of the few that cause misery to so many so welcome the news that BT will be introducing new technology to try and reduce the number of these calls.

There have been many regulation changes to try and stop such practices perhaps there is now a ray of light that will actually make a difference and ultimately improve the reputation of our much maligned (wrongly) industry. Then perhaps the real victims of accidents and negligence will have their voice heard more clearly when seeking the justice they deserve.”

What can you do about unwanted calls?

If you have received an unwanted phone call from someone pretending to be us, please do not hesitate to get in touch with us via Facebook, or Twitter

Alternatively you can contact the company involved and explain that you do not wish to receive the calls, and/or you can register with the Telephone Preference Service (TPS), which is a free service that acts as an opt-out register for unsolicited calls. 

If you continue to receive unwanted calls after registering with the TPS, you can contact them and report it. Or you can report it to the Information Commissioner's Office, which protects your rights as an individual to data privacy.

There are also ways you can prevent nuisance calls yourself. Apps like TrueCaller show the contact details (such as the company name) behind unknown numbers calling you, so you don't have to worry about picking up the phone to spammers. Whilst this doesn't prevent the calls themselves, it means you can be more wary of who you answer your phone to. 

However, hopefully with these new changes being implemented by BT, other providers will take note and do the same, and nuisance calls will be a thing of the past.  

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