Mrs Phillips, awarded £9,000, following an injury sustained in Asda car park

Mrs Phillips, a retired lady from Poole in Dorset, went to pay for her parking at an Asda car park and was badly injured whilst doing so.

The parking payment machine was situated in a dark, dingy area and when Mrs Phillips turned around to walk away after paying she stumbled and landed on a sheared off metal post, where trollies had previously been stored.

She immediately felt an intense pain and went to find her daughter and granddaughter, who were waiting by the car for her. They took her into Asda, where she advised the general manager of the incident and it was recorded in the accident book. He also admitted that they were aware of the hazard and had earlier placed an upside down trolley on it, which had since been moved.

Mrs Phillips was then taken by her daughter to the local A&E, where she received treatment. Following the injury, Mrs Phillips was in agony for weeks and left housebound by the incident for a pro-longed period. She had to rely on family and friends to help her do day-to-day tasks and eventually had to have a knee replacement due to the accident.

After the injury, Mrs Phillips decided to call First4lawyers to speak about her legal options. Speaking about the process she said: “I’m so glad I called First4lawyers. They were wonderful from the start and made the whole process so easy.

I’m not genned up on legal rights and so to have their advice and guidance throughout the process was invaluable. I’d definitely recommend them to anyone who has suffered an accident through no fault of their own – they help achieve justice for normal people.”