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Customer service standards

We recognise that there are many companies in this field with a bad reputation. We strive to dispel this perception and really pride ourselves on being an industry voice for ethical marketing practices.

At First4Lawyers, we will provide you with a thorough and professional service throughout the duration of your claim, or use of our services.

As legal experts, we’re here to help deliver justice, and support you every step of the way, to give you the very best customer experience and outcome.

What we will do


  • We will offer a free initial consultation and contact you at a convenient time
  • We will offer a No Win No Fee service for injury, accident and medical negligence claims.
  • We offer a price guarantee on all other legal services.
  • We will only work with fully qualified solicitors, who have been through our rigorous pre-screening and vetting process.
  • We will keep your information strictly confidential –more about Privacy & your data  

What we will not do


  • We will not use unnecessary legal jargon.
  • We will never rush a claim, we always take as much time as is needed to get you the best results
  • We will not cold call, text or email potential clients. We only contact people when we are invited to do so.
  • We will never surprise you with extra hidden costs.
  • We will never put pressure on you or use a hard-sell approach.

Customer satisfaction

We take pride in our great customer service and our clients have attested to this, with reviews that won us a 5-star rating on Trustpilot

Compensation laws - personal injury and medical negligence cases

In April 2013 legislation was introduced which meant solicitors were no longer able to recover all of their fees from the defending party. The First4Lawyers panel of specialist personal injury and medical negligence solicitors are able to offer No Win No Fee arrangements, which guarantee that if your claim is unsuccessful, you won’t need to pay anything.

If your case is successful, you will be required to contribute towards the cost of legal representation. These costs are calculated on a percentage basis, depending on your personal circumstances. With First4Lawyers this will never be more than 25% of any amount that you’re awarded.

Governance

We are regulated by The Claims Management Regulator and we comply with the Solicitors Regulation Authority (SRA) Code of Conduct 2011.

Any solicitor we refer you to is an independent professional from whom you will receive impartial and confidential advice. You are,of course, free to choose another solicitor if you wish.

Complaints 

 We rarely have unhappy customers, but in the event that you are dissatisfied with any aspect of our service, we have a rigorous complaints procedure in place.

Get in touch today - we can help with your claim

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