RTA Claims Assistant - First4InjuryClaims

We are looking for a Claims Assistant to be the first point of contact for prospective customers as they look to begin their personal injury claim.


RTA Claims Assistant - First4InjuryClaims

Starting Salary

Salary to reflect experience, starting from £19,500


Full Time



About Us

An outstanding opportunity to join a growing law firm specialising in personal injury. First4InjuryClaims forms part of the First4Lawyers group, the UK’s leading legal marketing collective.

Our aim is to offer individuals an exciting and rewarding career in law.  First4InjuryClaims can help you achieve your career aspirations with a clearly defined pathway to development and progression.  

How we support you

We are committed to supporting your personal development at First4InjuryClaims by offering learning and progression opportunities to help you to continually grow and achieve your full potential.

To further your knowledge and skills, you will have access to ongoing technical training, mentoring and coaching. You will also work as part of a supportive and collaborative team and benefit from ongoing guidance from your team leader and colleagues to help you develop in your role.

How to Apply

If you think you fit the bill and you’re interested in working with us then please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at [email protected]

The Role

Reporting Line

Reporting to the Senior Legal Practitioner.


Salary to reflect experience, starting from £19,500.

Job Location

First4InjuryClaims, Permanent House, 1 Dundas Street, Huddersfield, West Yorkshire HD1 2HE. Located in Huddersfield town centre, we are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Bradford, Dewsbury, and Halifax.

Job Type

Full Time. Permanent.

Monday to Friday, 37.5 hours per week.

About the Role

The Claims Assistant role is phone-based and you will be the first point of contact for prospective customers as they look to begin their personal injury claim.

You will provide an empathetic ear while taking key details of the claim from the customer, assessing its prospects of success. If the claim has prospects, you will submit the details of the claim to the insurers, getting the claim started on the right footing.


  • Receive inbound claim enquiries via telephone
  • Handle inbound and outbound customer calls
  • Accurately obtain and update the case management system with all relevant customer and claim detail
  • Assess the potential success of the claim
  • Effectively identify the most appropriate protocol to begin the claim
  • To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
  • Proactively communicating with our customer’s to assist them in beginning their claim
  • Assist the Fee Earners with tasks as required

Candidate Qualifications & Experience

  • Minimum of 5 GCSEs – Maths and English are essential
  • Experience of working within a fast paced customer centric environment is desirable
  • Experience and knowledge of handling customer telephone calls is essential

Our Values

You will be able to demonstrate how your personal behaviour and approach matches First4InjuryClaims' values as outlined below:

Quality – We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations.

  • You will be driven to deliver, go the extra mile and be open to learning and continual self-development.

 Professionalism – At First4InjuryClaims we do what we say. We are knowledgeable, organised and efficient and work hard to ensure we go the extra mile for our clients.

  • You will be proactive and do what you say. You will be a role model and able to ‘grasp the nettle’.

Respect – We value and support our client and our colleagues and treat everyone with dignity and respect.

  • You will listen to others and value diversity.

Integrity – We work with the utmost integrity and accountability. Our stated values are reflected in our day to day behaviours. We set the standards in the industry and we do not cold call

  • You will be open and honest, approachable, fair and reasonable.

Client focus – We put the client first. We are passionate about what we do. We are committed to learning about our clients and their businesses so that we can add real value

  • You will value our clients and be able to build effective partnerships.

Teamwork – At First4InjuryClaims we work as one team to deliver excellent results

  • You will be collaborative in your approach, share ideas and help colleagues to achieve targets and goals.

Package & Benefits

Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives, whether that is looking after their health and wellbeing by offering free health assessments and massages, or giving everyone an extra day off in the year to enjoy their birthday.

Our benefit package includes:

  • Competitive starting salary
  • Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs
  • Access to interest-free travel loans – our interest-free loans will help you spread the cost of travel over 12 monthly payments
  • Pension scheme – you’ll be automatically enrolled into our workplace pension scheme
  • Perkbox exclusive discount scheme
  • Annual leave commences at 22 days plus bank holidays
  • Loyalty reward with additional leave for length of service – up to a maximum of 25 days per annum
  • Birthday leave – an extra paid day off on your birthday each year
  • Staff social club with regular social events through the year
  • Refer a friend – we offer a cash reward for every new team member you refer who successfully starts in our business

Take the next step on your career journey

If you’re interested in working with us and want to develop your career in an exciting and rewarding environment, please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at [email protected]

Please note: Due to the volume of applications we receive, if you haven’t heard from us within four weeks, you should assume that you have not been successful on this occasion.

First4InjuryClaims is an equal opportunities employer and treats applications solely on merit.


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