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Popular questions

Can I call you for free advice?

Yes, our team of friendly experts are more than happy to help, and will answer any questions you have regarding a claim, even if you’re unsure whether you’re eligible. Our guide to free legal advice explains more.

Are you a claims management company?

First4Lawyers started out as a claims management company – and we still offer advice and guidance to those who seek compensation following an accident or who have sustained injuries as a result of another’s negligent actions. However, we also have experts who cover many areas of both personal law and business law as well.

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We’ve been managing personal injury and accident claims for many years now and we believe that everyone should have access to expert help and advice, if they wish to make a claim. Our advisors will assess your circumstances and give you honest advice on whether or not you have a case.

Over the years, we’ve dealt with thousands of compensation claims. We work with a panel of independent and fully-qualified solicitors, who pay for our costs so you don’t have to pay a single penny for using our service. 

If we believe you have a claim, we will refer you to the solicitors we feel are most experienced in dealing with cases like yours. You can then choose the solicitor you feel most comfortable with, and they will work with you to make your claim.

Making a claim - how does it work?

How long will the claim take?

The length of time it will take to make your claim depends on your case. Every case is different, so it’s very difficult to say at the early stages how long the process will be from start to finish. But, we’ve broken down rough time estimates on different types of claim.  Or you could contact one of our advisers to discuss your situation.

You can find out more in our guide: ‘How long do different types of claim take?’.

Can I make a claim online?

Yes, you can either make your claim online, or by calling us on 0808 163 8094. If you want to start your claim via the website, simply enter a few details into our online claim form, and one of our expert advisors will call you back to discuss your claim in more detail.

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When completing the form, you’ll need to describe the type of accident you’ve been involved in, for example: road traffic accident, slip, trip or fall, medical negligence etc. (you can select the appropriate option from a drop down menu).

You should also write a brief description of your accident, including details on what happened and when, if you were injured in the accident and what your injuries were. This helps us to understand the nature of your accident, so that one of our experts will be able to advise you on your next steps.

We’ll also need a few contact details, including your full name, telephone number as well as an alternative telephone number (in case we’re unable to reach you). You can also include your email address, if you’d prefer us to email you with further details.

You can also let us know what time it’s best for us to call you back. We understand that it’s not always a convenient time for you to talk us through your accident, so we’ll aim to call you at a prearranged time that suits you.

Making a claim online will help to save you time and will ensure that you receive a phone call back from us as soon as possible. During the call, we will ask you a few questions about your accident and advise you if you’re eligible to make a claim, and if so, what you can do next.

Go to our online claim form to start the process.

How do I know if I can make a claim?

It’s understandable if you’re not sure if you have cause for a claim, which is why we’re here to help. If you’ve had an accident and you’re not sure if you’re eligible to claim, then call us on Freephone 0808 159 7599 and speak to one of our specialist advisors. We will give you free advice regarding your case and advise you on the potential of your claim, without obligation.

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We believe in working honestly and with integrity – we don’t believe in raising expectations and we don’t encourage false claims.

To be eligible to make a compensation claim, there are five conditions that your case will need to meet:

  1. If you are aged 18 or over, your accident must have taken place during the last three years. Please note: different rules apply to industrial disease, medical negligence and criminal injury claims, but we will advise accordingly in each of these cases.
  2. You must be able to show that the person or organisation you are making a claim against was at fault for the cause of your accident.
  3. You must be able to show that you have received medical assistance with your injury as a result of the accident.
  4. The injury you have sustained as a result of the accident would be cause to reach a level of £1,000 in compensation or more. Speak to one of our advisors about the amount you’re likely to claim, or alternatively, use our compensation guide to estimate the amount you could be entitled to.
  5. The person or organisation you believe is responsible for your injury must have the means available in order to pay your compensation, either via insurers or by other means.

If you have any questions, or are unsure if your case meets these requirements, our team of experts are on hand to help you throughout the process.

How long do I have to claim?

Typically, with most personal injury claims there is a three-year window in which you can claim, however, this can vary based on your particular circumstances. See our guide, ‘personal injury claim time limits’ to learn more.

Can I claim against a family member?

We understand that making a claim through a family member’s insurance is a difficult position to be in, but with the help of our solicitors, we promise to make the whole process as painless as possible. How it works is that, if you need to claim through a relative’s insurance to help pay for the costs of your injuries, we will be there to help you throughout the negotiation stage.

This can often arise when making whiplash claims, where a family member was driving and could be held responsible for your injuries.

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Claiming against relatives may seem unthinkable in any circumstance, but if you have suffered an injury that has prevented you from working or just generally hindered your enjoyment of life, you’re entitled to claim compensation.

With our help, you can make a claim against a family member without being inconsiderate. We will do our very best to ensure that you come out with the appropriate level of compensation, without causing friction between you and your relatives.

At the end of the claiming process, we aim to conclude the matter in a civilised manner, ensuring that there is no fallout. Most claims against family members are no different from claims against people you’ve never met before, so little will change.

Can I be compensated for losses other than personal injury?

Yes, you may be entitled to compensation for losses other than your personal injury. A personal injury claim is split into two parts: general damages and special damages.

General damages are the compensation paid for the pain and suffering and emotional distress from your physical injury, whereas special damages relate to damaged belongings or financial losses resulting from the injury.

Read more in our guide, ‘Can I be compensated for losses other than personal injury?’.

Do I have to attend a medical?

Yes, you’ll need to have a medical examination to make a personal injury claim. It’s just to provide proof that your injury was inflicted by the accident. Find out more in our guide, ‘attending medicals - what they are and what to expect’.

Our solicitors

How do you select your solicitors?

We work with an extensive panel of impartial and fully-qualified solicitors. At First4lawyers, we make sure you get the very best help available, which is why we screen all solicitors working with us by checking their credentials and qualifications and ensuring that they are in good standing with the Law Society.

We pride ourselves on our Standards of Service, and as such, every solicitor on our panel must abide by our high standards. In addition, we ask every solicitor we work with to provide two referees as part of the screening process for joining our panel.

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It’s important to us to make your claims process as easy and accessible as possible. To ensure that the solicitor working on your case is local to you, we have a large range of solicitors who work with us throughout the country.

Above all else, we make it a priority that the solicitor working on your case has the relevant expertise to make your claim, so you can be rest assured that your claim is in safe hands at all times.

Do you give me a choice of solicitors?

We have an extensive panel of solicitors who are pre-screened and are experts in working on cases just like yours. We always match your case with the solicitors who have the most experience in the relevant field.

We want you to feel comfortable with the solicitor working with you, which is why we always give you the option to choose the solicitor you would prefer to work with as you make your claim.

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All of our solicitors must adhere to our strict standards of service and we only work with solicitors who have the best knowledge and expertise to work on cases like yours, which is why we’re confident that if you work with one of our solicitors, you’ll be in the very best hands. All the solicitors on our panel comply with the appropriate Introduction and Referral Codes of The Law Society.

You don’t have to choose a solicitor from our service. You’re free to find a different solicitor to work with once you’ve made your , but if you do choose one of the solicitors from our panel, then we can refer your case straight away.

Not sure where to start? Find out everything you need to know about choosing an injury or accident lawyer.

Can I use my own solicitor?

You can choose your own solicitor to represent your case for you, even if you call us for advice about starting your claim.

We understand that finding a solicitor to represent you can be an intimidating task, especially as it’s difficult to find a solicitor who has a strong track record in dealing with cases like yours. When you work with a solicitor from our panel, you can rest assured that they have the necessary skills and experience to bring your case to a successful resolution.

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When you get in touch with us regarding your claim, we’ll recommend a number of fully-qualified solicitors from our pre-screened panel that have the most experience in working on cases like yours. Alternatively, you can contact a solicitor of your own choosing, who you’d like to act on your behalf.

We want you to get the best possible legal help while you’re making your claim, which is why we select the solicitors with the most relevant knowledge and experience for each individual case.

The details of your case together with your personal preferences are matched with the solicitors we feel can best represent you when making your claim. You will then have the option to choose which solicitor you work with. As we only work with solicitors who are the best at what they do, you can be safe in the knowledge that whoever you choose from our panel, your case is in good hands.

We ensure that any solicitors we work with are in good standing with the Law Society, and above all else, are attentive to your needs throughout the claim process.

Need more information? Our guide on how to choose an injury or accident lawyer should help walk you through the process.