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Faulty product claims

It's likely you're going to feel a bit cheated if you buy a product that doesn't work. Worse still, though, are those times when something injures you because it's not working correctly. If you've been hurt because of a faulty product and you want to make a claim, you can.

In extreme cases, some faulty items can cause injury, illness or leave the buyer scarred for life. Claiming for compensation may seem like a daunting prospect, but First4Lawyers will not only help you seek compensation and justice, but also help to ensure no one else suffers due to a faulty product.

What is a faulty product injury?

It's where someone is hurt from using a product they have bought or used which isn’t working properly and causes physical damage as a result. Examples might be:

  • Electrical shocks from faulty electronics
  • Rashes or cuts from fabrics such as the ‘toxic sofa rash’
  • Faulty prosthetics and hip replacements that break easily
  • Rashes, burns or other irritations from faulty cosmetics
  • Allergic reactions or poisoning from foodstuffs or medicine

Who can I claim against?

In these types of situations we would be helping you to make a claim against the manufacturer. That might seem daunting, especially if they're a big company, but that's why you need an equally big player like First4Lawyers in your corner. Whoever made the item is wholly responsible for ensuring it's safe to use, as well as telling you of any risks involved in using it.

How much can I claim?

A minor hand injury caused by a defective product could mean you're awarded between £800 and £3,810. At the other end of the scale, if you’ve suffered severe hip or pelvis damage you may be entitled to between £34,340 and £114,810 in compensation. You can visit our Compensation Guide to get a better idea of the sort of amount you might be due.

How long do I have to make a claim?

It’s advisable to get into contact with us about a claim as soon as you can, health permitting. Mainly because all the details are still fresh in your mind, like where and when you bought the item and how exactly the incident happened. Those things make it more likely you'll see the sort of result from the case that you want.

I’ve suffered a faulty product injury. What should I do?

While recovering, and you want to make a compensation claim, you can by requesting a call-back, contacting us by post or by filling in our online claim form. Afterwards, one of our expert solicitors will get in touch by phone at a time to suit you to talk about your case.

Faulty products case study

£7,000 awarded

Mr Paterson sustained injury and nerve damage to his hand after a bicycle pump broke while he was using it. He was awarded £7,000.

Mr Paterson says: “First4Lawyers were great, I had no problems whatsoever and I would definitely recommend them to a friend. They were friendly and helpful. There was no drama throughout the process, and I felt confident that I was in the right hands.”

Faulty products case study

£1,600 awarded

Mr Forrester was camping and using an outdoor gas heater, when it blew up in flames, leaving him with second degree burns to his hands. He received £1,600.

Mr Forrester says: “I would definitely recommend First4Lawyers to anybody. If anything happened to me again, or anyone else in my family, I would recommend they give First4Lawyers a call. For the whole experience I was looked after really well. I was kept up to date. Five stars all round.”

How to guides

Learn more about this area of law and what you need to know:

How to make an accident or injury claim from start to finish

It may seem a daunting process when you are thinking about making a claim for an accident or injury that wasn’t your fault.

Read more

Get in touch today - we can help with your claim

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