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Care home negligence

If you or a loved one have been hurt or injured while under the protection of a care home, you could have a medical negligence claim against the care provider.

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What is care home negligence?

Care home negligence is where someone who lives in a care home is subjected to poor treatment. Recent research by Which? found that half of England's care homes are not meeting required standards. Hearing that someone has been mistreated in a place where they should be safe is never easy to handle, but our solicitors are specially trained to deal with your case as sensitively as possible.

There are many examples of care home negligence, with some of the most common being:

  • Misdiagnosis
    Wrongly identifying medical issues; or not identifying them at all.
  • Medication
    Care home residents could be given the wrong medication, which may result in new illnesses developing.
  • Abuse from staff
    This could include not being able to visit a patient, changes in their behaviour and unexplained cuts and bruises.
  • Mental health problems
    Often through substandard care, issues such as anxiety, depression and a feeling of being withdrawn can develop.
  • Failure to provide food and water
    A lack of nutrition and hydration is a prime example of care home negligence; it’s needed to help stave off illness.

How can I tell if a relative has been abused?

No one likes to think that a relative has been abused while supposedly in care. But it's important to look out for the tell-tale signs of abuse, which include:

  • unexplained bruises, cuts, burns or other abrasions to the skin.
  • bed sores.
  • hesitation from staff to let you visit or refusing to leave you alone with your relative.
  • the patient being over-medicated.

If you suspect that your relative may have been abused, it's important that you contact First4Lawyers as soon as you can. Our specially trained solicitors have the necessary experience to be able to handle your case with utmost sensitivity.

Who could be at fault?

In almost all cases of care home negligence, the care home owners are at fault for negligence. They are responsible for ensuring that all residents are looked after with dignity and get all the medical attention they need. Individual members of staff found to be abusing patients can also be claimed against.

How the claim process works

Get in touch

You can contact us 24/7 online or by phone, or use our callback form to request a callback at a time convenient to you

Discuss your situation

One of our friendly, legally trained advisors will get in touch with you. They will assess whether you have a claim and match you with the right solicitor for the case

Manage your claim

Our specialist No Win No Fee solicitors will then manage the entire claim from start to finish, helping you get the justice and compensation you deserve

How long do I have to claim?

In most cases, you can make a claim within three years of the first sign of neglect. We recommend that you get in touch with us as soon as you can, so our team of solicitors have as much time as possible to make absolutely sure that you're able to get the outcome that you deserve. More about making a claim

A relative has been a victim of care home negligence. What should I do?

You should consider contacting us to see how we can help. You can fill out our online form, or call us using the number at the top of  the screen.  Alternatively just select 'Request a callback', and we'll call you at your chosen time.  We will discuss your situation and if you have a claim we will explain our No Win No Fee service.

Get in touch today - we can help with your claim 08005677866

Frequently asked questions

Can I call you for free advice?

Yes, our team of friendly experts are more than happy to help, and will answer any questions you have regarding a claim, even if you’re unsure whether you’re eligible.

Contact us for a free and confidential discussion.

How long will a claim take?

The length of time it will take to make your claim depends on your individual circumstances.

Every case is different, so it’s very difficult to say at the early stages how long the process will be from start to finish.

Once your solicitor has completed their initial investigations into your case, they will be in a better position to advise you on how long the process is likely to take.

To give you a very general idea:

  • For a personal injury claim like minor whiplash, for example, the process could be completed in about six months.
    But in more complex cases, such as claims involving a trip, slip or fall, it could take over a year to be settled.
    The process could also be longer if the defendant disputes your claim. 

  • Claiming for a work accident could be between six and nine months. But if the injury is more severe, or there are legal complexities, it could take longer.

  • Medical negligence cases tend to take longer as they can be complex with multiple factors and evidence.  A rough estimate would be 18-26 months.

Or you could contact one of our advisors to discuss your situation.

More about making a claim

Can I make a claim online?

Yes, you can either start your claim online, or by calling us using the number at the top of the screen.

If you want to start your claim now, simply enter a few details into our online claim form, and one of our legal advisors will call you back to discuss your claim in more detail.

When completing the form, you’ll need to describe the type of accident you’ve been involved in, for example: road traffic accident, slip, trip or fall, medical negligence etc. (you can select the appropriate option from a drop down menu).

You should also write a brief description of your accident, including details on what happened and when, if you were injured in the accident and what your injuries were. This helps us to understand the nature of your accident, so that one of our experts will be able to advise you on your next steps.

We’ll also need a few contact details, including your full name, telephone number as well as an alternative telephone number (in case we’re unable to reach you). You can also include your email address, if you’d prefer us to email you with further details.

Let us know what time it’s best for us to call you back - we understand that it’s not always convenient for you to talk, so we'll call at that pre-arranged time, when you'll be expecting us.

Making a claim online will help to save you time and will ensure that you receive a phone call back from us as soon as possible. During the call, we will ask you a few questions about your accident and advise you if you’re eligible to make a claim, and if so, what you can do next.

Start your claim online now

How do I know whether I have a claim?

That's what we're here for! 

If you’ve had an accident and you’re not sure if you’re eligible to claim, then call us through the number at the top of the screen and speak to one of our specialist advisors.

We will give you free advice regarding your case and advise you on the potential of your claim, without obligation.

We believe in working honestly and with integrity – we don’t believe in raising expectations and we don’t encourage false claims.

To be eligible to make a compensation claim, there are three key conditions that your case will need to meet:

  • Your accident must have taken place during the last three years. Please note: different rules apply to industrial disease, medical negligence and criminal injury claims, or if you were under 18 when the accident happened.  We will advise accordingly in each of these cases.
  • There must be a person or organisation who is at fault for your accident.
  • Your injuries will have required medical treatment.

If you have any questions, or are unsure if your case meets these requirements, give us a call or complete our online claim form and we'll be in touch shortly.

Can I be compensated for losses as well as my injury?

Yes, you may be entitled to compensation for losses other than your personal injury.

A personal injury claim is split into two parts: general damages and special damages.

  • General damages are paid for the pain and suffering and emotional distress from your physical injury.
  • Special damages relate to damaged belongings or financial losses resulting from the injury.

 

Will I have to attend a medical?

Yes, you’ll need to have a medical examination to make a personal injury claim.

It's to provide proof that your injury was caused by the accident and to allow your solicitors to value your claim.

I've been the victim of medical negligence. What should I do?

If you have suffered as a result of medical negligence, it’s important to act as soon as possible to prevent your illness or injury from getting worse over time.

Additionally, it’s important to be compensated for your injuries and your claim could bring those responsible to justice, preventing similar substandard care from affecting someone else.

If you believe you have been the victim of medical negligence, our experts are on hand to advise you on what to do next:

  • You should seek medical advice from a trustworthy medical practitioner and have your injury or illness assessed to determine if you are receiving the right treatment to recover.
  • Contact a legal expert with a background in medical negligence cases. One of our fully qualified and pre-screened solicitors will assess your case and advise whether or not you have a claim.
  • Identify who is at fault for medical negligence. In the vast majority of cases, healthcare professionals such as GPs, doctors and surgeons are responsible for your health and well-being, so if anything goes wrong under their care, then they are at fault.

Recovering from surgery after an illness or injury can be stressful, and we don’t believe that you should suffer further as a result of ill-advice and poor care. If you believe that you have been the victim of medical negligence, then our experts will give you the advice you need to take your case forward.

Whatever the circumstances, you’re within your rights to know for sure if you can make a compensation claim. We will do our very best to take you through the claiming process, so you can concentrate on making a full recovery.  
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Can I claim against my GP?

Yes, you can.

Claiming against your General Practitioner (GP) is classed as medical negligence.

In medical negligence cases, then claim is made against the GP, who will be insured for these situations.

Common causes for claims made against GPs include misdiagnosis, poor care and errors with prescription medicine.

Additionally, you can make a claim against GPs who work in either NHS or private practices.

If you feel that you have received substandard care from your GP, if you’ve been misdiagnosed or you’ve received incorrect prescription medicine, then you could be entitled to claim compensation.

Need more answers? Find more information on our GP or NHS negligence page.

Can I claim against a private healthcare company?

Yes, you can make a medical negligence claim against a private healthcare company.

Each of the hospitals or providers will have a private insurance company to cover claims like this.

See our guide on 'how to complain to a private healthcare company'.

How long does a medical negligence claim take?

Every case is unique so there is no set time limit for the case to be settled.

As an average guideline, standard cases can take between 12 and 18 months to be settled, but this is by no means a definitive timeline.

Can I make a No Win No Fee claim for medical negligence?

Yes, No Win No Fee arrangements can be agreed for medical negligence cases. When you contact First4Lawyers, we’ll be able to tell you if you are likely to have a case, and can arrange a No Win No Fee agreement.

If you live in Scotland or Northern Ireland you cannot use No Win No Fee agreements in medical negligence cases. 

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