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NHS & GP negligence

If you have experienced poor treatment in a hospital or surgery run by the NHS, we can help you make a claim for medical negligence.

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Request a callback at a time that is convenient to you, or call us 24/7 on 08005677866

What is NHS negligence?

Everyone should be able to feel safe when in the hands of a healthcare professional. We understand how distressing it can be to suffer negligence while under the care of your GP or an NHS centre of care.

In the last decade (2008-2018), the NHS had 94,770 claims of clinical negligence made against them.  46% of those claims received payouts.  In 2016/2017 alone, over £1 billion was paid out in medical negligence settlements.

Examples of negligence include:

  • Misdiagnosis
    This is where a patient’s illness is either mistaken for something else or missed entirely by GPs and other medical professionals. Misdiagnosis can be easily avoided, which makes it all the more difficult to deal with when it happens.
  • A&E negligence
    This occurs when someone is sent to an A&E department and not given the correct treatment right away - they could be discharged too early, for example.
  • Failure to refer to a specialist
    GPs must refer you to a specialist doctor at a hospital if you have a serious illness - not doing so could be harmful to your health and well-being.
  • Pharmacy errors
    When an NHS pharmacist prescribes you the incorrect medication, or a dosage that’s too high or too low.

How much can I claim?

This varies dependant on the severity of the case. In 2016/17 year the NHS paid out in excess of £1bn for medical negligence claims.  Although money may not be the first thing on your mind as you focus on your recovery, you're advised to start your claim as soon as possible, regardless of how severe your case is, whatever financial losses have been incurred, and how long recovery is expected to take.  More about making a claim

How the claim process works

Get in touch

You can contact us 24/7 online or by phone, or use our callback form to request a callback at a time convenient to you

Discuss your situation

One of our friendly, legally trained advisors will get in touch with you. They will assess whether you have a claim and match you with the right solicitor for the case

Manage your claim

Our specialist No Win No Fee solicitors will then manage the entire claim from start to finish, helping you get the justice and compensation you deserve

How long do I have to claim?

If you wish to make a claim, it should be done soon after you gained knowledge of the NHS or GP negligence that you or a loved one has suffered. We at First4Lawyers understand that this will be a distressing time for you, and our expert solicitors will handle your case with the level of sensitivity that is required.

I’ve been a victim of NHS or GP negligence. What should I do?

You should consider making a claim for compensation with First4Lawyers. Our team of expert solicitors will help to take the stress out of making a claim, and do all the legwork for you, so you can have peace of mind during this difficult time. 

If you have concerns about an NHS treatment or service you’ve experienced, you can file a letter of complaint. This includes treatment funded by the NHS at a private hospital.
A letter of complaint isn’t the same as making a medical negligence claim, but it could be used as part of your case if you want to claim.

Get in touch today - we can help with your claim 08005677866

Frequently asked questions

Can I call you for free advice?

Yes, our team of friendly experts are more than happy to help, and will answer any questions you have regarding a claim, even if you’re unsure whether you’re eligible.

Contact us for a free and confidential discussion.

How long will a claim take?

The length of time it will take to make your claim depends on your individual circumstances.

Every case is different, so it’s very difficult to say at the early stages how long the process will be from start to finish.

Once your solicitor has completed their initial investigations into your case, they will be in a better position to advise you on how long the process is likely to take.

To give you a very general idea:

  • For a personal injury claim like minor whiplash, for example, the process could be completed in about six months.
    But in more complex cases, such as claims involving a trip, slip or fall, it could take over a year to be settled.
    The process could also be longer if the defendant disputes your claim. 

  • Claiming for a work accident could be between six and nine months. But if the injury is more severe, or there are legal complexities, it could take longer.

  • Medical negligence cases tend to take longer as they can be complex with multiple factors and evidence.  A rough estimate would be 18-26 months.

Or you could contact one of our advisors to discuss your situation.

More about making a claim

Can I make a claim online?

Yes, you can either start your claim online, or by calling us using the number at the top of the screen.

If you want to start your claim now, simply enter a few details into our online claim form, and one of our legal advisors will call you back to discuss your claim in more detail.

When completing the form, you’ll need to describe the type of accident you’ve been involved in, for example: road traffic accident, slip, trip or fall, medical negligence etc. (you can select the appropriate option from a drop down menu).

You should also write a brief description of your accident, including details on what happened and when, if you were injured in the accident and what your injuries were. This helps us to understand the nature of your accident, so that one of our experts will be able to advise you on your next steps.

We’ll also need a few contact details, including your full name, telephone number as well as an alternative telephone number (in case we’re unable to reach you). You can also include your email address, if you’d prefer us to email you with further details.

Let us know what time it’s best for us to call you back - we understand that it’s not always convenient for you to talk, so we'll call at that pre-arranged time, when you'll be expecting us.

Making a claim online will help to save you time and will ensure that you receive a phone call back from us as soon as possible. During the call, we will ask you a few questions about your accident and advise you if you’re eligible to make a claim, and if so, what you can do next.

Start your claim online now

Will I have to attend a medical?

Yes, you’ll need to have a medical examination to make a personal injury claim.

It's to provide proof that your injury was caused by the accident and to allow your solicitors to value your claim.

Am I entitled to make a medical negligence claim?

Yes, if you have been let down by a healthcare professional, or have suffered as a result of substandard care, then you could make a claim for medical negligence and be compensated for the poor level of care you have received.

What’s more, by making a claim, you’re bringing those responsible to justice, and could prevent someone else from receiving similarly poor care in the future.

Medical negligence can be defined as:

  • Poor care received in a hospital
  • Misdiagnosis of an illness or injury
  • Substandard operations
  • Being given the wrong prescription medicine

However it happens, medical negligence can be serious and in some cases, even traumatic.

If you’ve received substandard medical care and are unsure if you have a case to make a claim, you can speak to one of our legal experts, who will advise you on whether or not you’re eligible to make a claim for compensation.

Can I claim against my GP?

Yes, you can.

Claiming against your General Practitioner (GP) is classed as medical negligence.

In medical negligence cases, then claim is made against the GP, who will be insured for these situations.

Common causes for claims made against GPs include misdiagnosis, poor care and errors with prescription medicine.

Additionally, you can make a claim against GPs who work in either NHS or private practices.

If you feel that you have received substandard care from your GP, if you’ve been misdiagnosed or you’ve received incorrect prescription medicine, then you could be entitled to claim compensation.

Need more answers? Find more information on our GP or NHS negligence page.

How do I make a claim for medical negligence?

All you need to do is contact us.  We will take it from there.

At First4Lawyers, we will always refer your case to solicitors who are experts in dealing with medical negligence claims.

It's then their job to prove you have received sub-standard care, deserving of compensation.  They will work with you throughout the process, keeping you updated as the case progresses to ensure you get the best possible outcome.

Need more answers? Our guide on how to file a medical negligence case explains more about what you need to know.

Can I claim against a private healthcare company?

Yes, you can make a medical negligence claim against a private healthcare company.

Each of the hospitals or providers will have a private insurance company to cover claims like this.

See our guide on 'how to complain to a private healthcare company'.

How long does a medical negligence claim take?

Every case is unique so there is no set time limit for the case to be settled.

As an average guideline, standard cases can take between 12 and 18 months to be settled, but this is by no means a definitive timeline.

Can I claim against a dentist?

Yes, whether you were treated privately or by the NHS you can make a claim against your dentist if you have sustained an injury or illness due to receiving poor treatment or substandard care.

This can include anything from misdiagnosis, wrong tooth removal, nerve injuries, infection and problems that could eventually lead to oral cancer.

Can I make a No Win No Fee claim for medical negligence?

Yes, No Win No Fee arrangements can be agreed for medical negligence cases. When you contact First4Lawyers, we’ll be able to tell you if you are likely to have a case, and can arrange a No Win No Fee agreement.

If you live in Scotland or Northern Ireland you cannot use No Win No Fee agreements in medical negligence cases. 

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I'm not sure about claiming against someone?

What happens when you make a claim against a person or business? (Duration - 1:11)

How to make a claim

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