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Slip, trip or fall claims

We understand slips, trips and falls can be painful and embarrassing. If you've fallen because of anything from uneven paving to a supermarket spillage, we might be able to help you get compensation.

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Request a callback at a time that is convenient to you, or call us 24/7 on 08005677866

Slips and trips are the most common cause of injury at work and cause over a third of all  major injuries.  They can also lead to more serious accidents, such as falls from height or into machinery. 

According to the UK Health and Safety Executive (HSE) there are 111,000 injuries due to slips, trips or falls each year (pdf). Whether it's an accident at work, or a fall in a public place, if you are injured as a result of someone else's negligence, you have the right to claim compensation.

What qualifies as a slip, trip or fall?

Slips, trips or falls can happen because of things like:

  • Tripping over wires, boxes or litter
  • Falling from height because of something like a faulty ladder
  • Slips on wet or icy surfaces due to a lack of warning signs in the area
  • Trips over uneven paving slabs
  • Tripping down staircases which have been poorly maintained

Who can I claim against?

In most cases of slips, trips or falls you'll find fault lies with whoever is responsible for the location where it happens. For incidents in public spaces, the local council is usually at fault because it’s the council’s responsibility to ensure places are safe to use. Indoors, it’s whoever owns the building – the business owner or, in the case of state-run buildings, the council. More about making a claim

How the claim process works

Get in touch

You can contact us 24/7 online or by phone, or use our callback form to request a callback at a time convenient to you

Discuss your situation

One of our friendly, legally trained advisors will get in touch with you. They will assess whether you have a claim and match you with the right solicitor for the case

Manage your claim

Our specialist No Win No Fee solicitors will then manage the entire claim from start to finish, helping you get the justice and compensation you deserve

How much can I claim?

The amounts vary quite a bit because the types of fall you, or anyone, can have can be so different. For minor injuries, such as fractures, you may be entitled to around £3,000, but for some more serious injuries, like severe spinal injury, you could claim as much as £141,150, depending on whether the back or some organs become impaired. See our compensation calculator for further examples.

How long do I have to make a claim?

The short answer is, it depends. Earlier is always better because it means we can help you with your recovery, as well as seeking both compensation and justice, whilst ensuring no one else gets injured by any defect.

But if you're not sure whether you've left it too long, your best bet is to get in touch with us, or request a callback at the top of the screen. One of our advisers will be able to answer all of your questions. 

I’ve suffered a slip, trip or fall. What should I do?

Your priority should be to ensure you seek the right medical attention and make a record of the accident.

Once you’re ready, get in touch with First4Lawyers and we will take care of your claim, and explain our No Win No Fee service.

During our initial assessment, we will talk you through the claims process and assess the impact the injury has had on your life. Your case will then be managed by the appropriate specialist who will seek compensation for your injury and any other losses, as well as helping you seek the treatment you need to make a full recovery.

Get in touch today - we can help with your claim 08005677866

Frequently asked questions

Can I call you for free advice?

Yes, our team of friendly experts are more than happy to help, and will answer any questions you have regarding a claim, even if you’re unsure whether you’re eligible.

Contact us for a free and confidential discussion.

How long will a claim take?

The length of time it will take to make your claim depends on your individual circumstances.

Every case is different, so it’s very difficult to say at the early stages how long the process will be from start to finish.

Once your solicitor has completed their initial investigations into your case, they will be in a better position to advise you on how long the process is likely to take.

To give you a very general idea:

  • For a personal injury claim like minor whiplash, for example, the process could be completed in about six months.
    But in more complex cases, such as claims involving a trip, slip or fall, it could take over a year to be settled.
    The process could also be longer if the defendant disputes your claim. 

  • Claiming for a work accident could be between six and nine months. But if the injury is more severe, or there are legal complexities, it could take longer.

  • Medical negligence cases tend to take longer as they can be complex with multiple factors and evidence.  A rough estimate would be 18-26 months.

Or you could contact one of our advisors to discuss your situation.

More about making a claim

Can I make a claim online?

Yes, you can either start your claim online, or by calling us using the number at the top of the screen.

If you want to start your claim now, simply enter a few details into our online claim form, and one of our legal advisors will call you back to discuss your claim in more detail.

When completing the form, you’ll need to describe the type of accident you’ve been involved in, for example: road traffic accident, slip, trip or fall, medical negligence etc. (you can select the appropriate option from a drop down menu).

You should also write a brief description of your accident, including details on what happened and when, if you were injured in the accident and what your injuries were. This helps us to understand the nature of your accident, so that one of our experts will be able to advise you on your next steps.

We’ll also need a few contact details, including your full name, telephone number as well as an alternative telephone number (in case we’re unable to reach you). You can also include your email address, if you’d prefer us to email you with further details.

Let us know what time it’s best for us to call you back - we understand that it’s not always convenient for you to talk, so we'll call at that pre-arranged time, when you'll be expecting us.

Making a claim online will help to save you time and will ensure that you receive a phone call back from us as soon as possible. During the call, we will ask you a few questions about your accident and advise you if you’re eligible to make a claim, and if so, what you can do next.

Start your claim online now

How do I know whether I have a claim?

That's what we're here for! 

If you’ve had an accident and you’re not sure if you’re eligible to claim, then call us through the number at the top of the screen and speak to one of our specialist advisors.

We will give you free advice regarding your case and advise you on the potential of your claim, without obligation.

We believe in working honestly and with integrity – we don’t believe in raising expectations and we don’t encourage false claims.

To be eligible to make a compensation claim, there are three key conditions that your case will need to meet:

  • Your accident must have taken place during the last three years. Please note: different rules apply to industrial disease, medical negligence and criminal injury claims, or if you were under 18 when the accident happened.  We will advise accordingly in each of these cases.
  • There must be a person or organisation who is at fault for your accident.
  • Your injuries will have required medical treatment.

If you have any questions, or are unsure if your case meets these requirements, give us a call or complete our online claim form and we'll be in touch shortly.

Can I be compensated for losses as well as my injury?

Yes, you may be entitled to compensation for losses other than your personal injury.

A personal injury claim is split into two parts: general damages and special damages.

  • General damages are paid for the pain and suffering and emotional distress from your physical injury.
  • Special damages relate to damaged belongings or financial losses resulting from the injury.

 

Will I have to attend a medical?

Yes, you’ll need to have a medical examination to make a personal injury claim.

It's to provide proof that your injury was caused by the accident and to allow your solicitors to value your claim.

How does No Win No Fee work?

If you win, our solicitors take a percentage of the final compensation up to 25%, and this will be discussed with you before the process begins so that there are no unexpected costs at the end. 

If you lose your case, you do not pay your solicitor any legal fees for the work they've carried out on your behalf.

What's the difference between legal aid and No Win No Fee?

Legal aid is money paid by the government to help cover legal costs for those who can’t afford it. You have to prove eligibility and the matter has to be considered serious.

No Win No Fee, on the other hand, is an arrangement with your solicitor which guarantees that if your claim is not successful, you won’t have to pay for the solicitor’s work.

How is No Win No Fee different to the legal cover I get through my insurance?

If you have an insurance policy it should cover the cost of legal fees and you may not need to take out a conditional fee (no win no fee) arrangement.

However, our solicitors will assess this for you and will be able to determine whether your insurance covers the appropriate legal fees

Are there any catches to No Win No Fee?

No, there are no 'catches'.  Although there are some exceptions in Scotland and Northern Ireland, No Win No Fee does what it says on the tin: if you don’t win, you don’t pay the solicitor's legal fees.

When discussing your claim, our advisors will be able to assess whether these exceptions apply to you. We’ll always be transparent, so you can be confident that we won’t land you with any hidden costs.

How likely am I to win a No Win No Fee case?

It depends on the individual circumstances around your claim.

Our legal advisors, who are trained to the highest standard, will discuss the details of your case with you and assess how likely is it to succeed.

This is always discussed with you in your initial phone call so that your time is not wasted and you know where you stand straight away.

I've been injured. Can I make a No Win No Fee claim?

Yes, if the accident was not your fault, you may have a No Win No Fee claim.

By discussing your accident with one of our trained legal advisors we can assess whether you have a claim.  We will then be able to find a specialist solicitor to suit your needs.

Get in touch with us to find out more.

What percentage do solicitors take out of my compensation?

Our solicitors may take up to 25% of any compensation they win for you.

However, they will discuss the exact percentage that will be deducted prior to any work happening.

At this stage you are under no obligation to choose a First4Lawyers solicitor.  More about making a claim

Who pays the other side's costs?

As part of a conditional - No Win No Fee arrangement, any costs are covered by either arranging an insurance policy, or by using any existing legal expenses cover you may have.

The solicitor will discuss any need for, and the suitability of, any insurance with you.  

Can I claim if my accident happened while I was abroad?

Yes, you can still claim if you had an accident while abroad.  But it can be more complex due to varying laws in other countries.

Accidents abroad are very common and can happen to anyone. Some of the most common accidents can include things such as suffering food poisoning from the hotel restaurant, slipping on a wet floor in a hotel or tripping over on a poorly-maintained footpath.

Other scenarios you may be able to claim compensation for include: sport-related accidents from using damaged, faulty or poorly-maintained equipment, sustaining an injury during an arranged excursion and road traffic accidents (including accidents when travelling as a passenger in a car, coach or taxi).

Those who booked their trip with a travel agent or as part of a package holiday are more likely to be able to claim against the travel company once returning to the UK, as opposed to the services used abroad (such as a hotel or restaurant).

At First4Lawyers, we work with solicitors who are experienced in making claims for accidents that have happened abroad, for people who were either on holiday or travelling on a business trip. Contact us for a no-obligation chat.

Can I make a public liability claim?

It depends on whether the accident occurred due to the actions or negligence of those responsible for the area where you had the accident.

Claims for accidents in public places are quite common, often as a result of poor highway maintenance, something for which local councils are directly responsible.

If you’ve been injured in an accident on public property, you may be able to claim compensation for your injuries.

To find out if you have a claim, just call one of our legal advisors who will assess your case and advise you of your next step.

You can also find more information on our slips, trips and falls page.

Video

What is No Win No Fee?

If the solicitor doesn't win your case, you don't pay a penny. It's as simple as that! (Duration - 1:20)

No Win No Fee explained

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Get in touch today - we can help with your claim 08005677866