Personal Injury Claims

If you’ve suffered an injury in the last three years that wasn’t your fault, our expert solicitors can help you obtain justice with a compensation claim.


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What is a personal injury claim?

A personal injury claim is the legal term used for an injury, accident or illness that was caused or made worse by someone else’s negligence.

The process involves the recovery of compensation from the responsible party, usually through their insurance company.

Our panel of personal injury solicitors will usually undertake the work based on a no win no fee agreement, also referred to as a CFA (conditional fee agreement). There may be some circumstances where a no win no fee agreement is not available or suitable for your needs and our team will be able to offer further guidance.

Only pay a fee if you receive compensation

Where we offer No Win No Fee services typically customers pay 25% of the amount recovered by our solicitors, although this will be subject to your individual circumstances and the actual fee may be less than this but it will never be more. Success fees are common practice and they were introduced when the law changed in April 2013.

First4Lawyers are an award winning claims management company with a track record of delivering service that our clients love.

Typically, you can start an injury claim when you, or a loved one, has been injured in any kind of accident that:

  • Happened within the last three years.
  • Resulted in you suffering physically.
  • Was caused wholly or partly by somebody else and there is evidence to support this.

Our expert team have many years of experience and will be able to help guide you through this complex area of law.

We offer free, impartial guidance and our expert panel of solicitors are here to support you through the whole process of making a claim.

If you would like to speak to us, we are available 24/7 on 0808 149 2517

Frequently asked questions about personal injury claims

How do I make a personal injury claim?

Just get in contact with us!  Our experts will assess the details of your claim and advise you whether you have a case.

We don’t believe in encouraging false claims, so we’ll only advise you to start a claim if we believe you have grounds for doing so.

If you decide to start your claim with us, our advisors will talk you through the next part of the process.

An independent panel of solicitors, selected by First4Lawyers, will determine what your claim is likely to be worth if you are successful.

You’ll then enter into an agreement with your solicitor who will be acting on your behalf to make your claim.

They will then file a letter of claim to the person responsible for causing your accident (the defendant).

For more answers, take a look at our guide on how to make an accident or injury claim

Is there a time limit for making a personal injury claim?

In short, yes. You normally have three years from when you first suffered the injury, or when you were diagnosed subject to the individual circumstances of your case.

Regardless of where you are in the three-year time limit, you can call one of our expert team on 0808 256 8080 and get advice specific to your situation.

Some of the exceptions to the three-year limit are:

  • Mental capacity: if the claimant is of limited mental capacity, then there is unlikely to be a time limit.

  • Children: if you’re a parent, guardian or you have the legal status of ‘litigation friend’, you can claim on behalf of a child at any time until they are 18. If no claim has been made by that point, that child – now legally an adult – has until their 21st birthday to make a claim.

  • If the date you became aware of any negligence (including date of diagnosis) falls outside of the three years, you may still have a valid claim.

Do I qualify to make a personal injury claim?

All circumstances are different, however, if you have suffered or have been injured after an accident or incident which was caused by somebody else's neglect and your claim is within the time frames listed above, then you are likely to have grounds to make a claim.

If you are unsure, or would like to start a claim of your own, you can speak to one of our team on 0808 149 2517.

They will offer guidance based on the details you provide, even if you think that your injuries are not serious, or if you are still receiving treatment for an old injury we may still be able to help. We won't rush you into making a decision and only when you are ready will we proceed with formalising your claim. 

Once our team have spoken to you, if we feel you have the grounds for making a claim we will introduce you to one of our specialist personal injury solicitors to take the claim forward.

Take a look at our compensation calculator to see how much your claim could be worth.

How do I fund my compensation claim?

Personal injury solicitors will usually undertake the work based on a no win no fee agreement, also referred to as a CFA (conditional fee agreement). There may be some circumstances where a no win no fee agreement is not available or suitable for your needs and our team will be able to offer further guidance.

Sometimes a solicitor is unable to take your case on a no win no fee basis, but these occasions are rare. Your solicitor will discuss all funding options before proceeding so that everything is clear right from the start.

When thinking about how to fund your claim, you may also want to consider the impact of a compensation payout. If you are reliant on certain benefits, you may find that a compensation figure of a certain amount affects your eligibility.

A personal injury trust will help you keep this money separate, meaning it can’t be taken into account when your benefit entitlements are evaluated.

How can a solicitor help me with my personal injury claim?

Once First4Lawyers has accepted your claim and passed you on to the right solicitor for your case, they will set out the details of your injury and the circumstances in which it happened and build a case for you. You may be required to speak to an expert to support the claim, however, your solicitor will organise this for you.

In most cases the third party must reply within a fixed period and they must either accept or deny liability for the injury you sustained. If they accept liability, your solicitor will attempt to settle the claim and you will be kept informed of any offers made. If they deny liability then your solicitor will inform you of this and go through the next steps.

While your solicitor is communicating with the defendant, they will talk to you about the amount of compensation they believe the claim is worth, they will guide you through any offers made and whether they recommend making an 'offer to settle' for that amount (known as a 'Part 36 offer').

If you are not able, or do not want to, settle out of court your solicitor will advise you on whether to start legal action and what that would entail. If the defendant has said that they are not liable for paying you compensation, your solicitor may advise going to court to challenge this and seek an award in your favour.

Helpful Guides & Resources

How to choose an injury or accident lawyer

First4Lawyers free guide on how to go about choosing the right lawyer for your personal injury or accident claim.

Read More
How to report and claim for an accident at work

To make an accident at work claim it's important you follow a few procedures when it comes to reporting your accident and getting treatment.

Read More
Understanding your rights to sick pay

If you’ve fallen ill or been injured and you can’t work, you should be entitled to statutory sick pay. But you must meet certain criteria.

Read More
Why choose First4Lawyers?

Whether you want to make an accident and injury claim, or need a solicitor for personal or business law matters - our friendly team are here to help, 24/7.

Free initial case review

Our fully trained legal advisors are happy to offer initial guidance and advice for free

Fixed price consultation

Phone or face-to-face meeting with a legal expert from just £149

No pressure

We offer advice with no obligation.  We never cold-call or apply pressure to our customers

Meet Jacqueline

Head of Claims

Jacqueline is our head of claims.
She is a qualified solicitor and has practised as a specialist in personal injury cases. A recent addition to our team, Jacqueline has moved to a managerial and coaching role with us, where she is keen to continue the team's training and development to ensure every customer continues to get a first class service.


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