Supermarket accident claims

If you have a slip, trip or fall in a supermarket, they could be liable for any injury caused. Speak to First4Lawyers about making a claim.


Fill in our simple form and get a call back at a time to suit you.
Alternatively our team are on hand 24/7 to discuss your case.
You can call them on:
0800 567 7866

Supermarkets have a duty to ensure there are no spillages, obstacles or hazards that could cause you injury while you are doing your shopping.

According to the Health and Safety Executive, most slips, trips and falls occur in retail when:

  • Smooth floors are left wet after cleaning
  • Spills are not cleaned up quickly and effectively
  • There is failure to keep the floor free from contamination.

When can you make a supermarket accident claim?

If a supermarket has not taken the necessary level of care and you have had an accident as a result of their negligence, you could make a claim for compensation, like Mr Bennett did.

You may have slipped on a wet floor that didn't have a warning sign present. You could have cut yourself on a broken item or insufficiently maintained shelving. You may have had poorly stacked items fall on you. Any of these accidents could result in painful injuries through no fault of your own.

Like any other business, a supermarket has a duty of care to its customers. If it has not ensured your safety and you have been hurt on the premises, you could make a claim.

How can First4Lawyers help?

Our experienced slip, trip and fall solicitors deal with lots of personal injury claims like these. They can represent you when it comes to building a case to help you achieve maximum compensation. We also offer a No Win No Fee service.

Making a No Win No Fee claim means you don't have to worry about the cost of funding your claim. That's because you don't have to pay anything upfront and there's nothing to pay if your claim is unsuccessful. This means you can focus on your recovery, rather than your finances.

Only pay a fee if you receive compensation

Our No Win No Fee solicitors will take a success fee from the compensation you are awarded for a successful claim in the form of a percentage of your damages. This could be up to 25% but it won't be more than that, except in cases of road traffic accidents. Changing laws mean our solicitors will now take a payment of 30% of the final compensation amount plus VAT for all road traffic accident claims.

First4Lawyers are an award-winning claims management company with a track record of delivering service that our clients love.

How much compensation will I receive for a supermarket accident claim?

That very much depends on your injury and how severe it is. Your pain and suffering will be covered by general damages. If you have suffered any financial losses as a result of your injury, these will be covered by special damages. This can include lost wages from time off work or medical treatment.

Our compensation calculator gives an idea of the amounts you could be awarded, but a chat with our legal advisors will give you advice tailored to your individual circumstances. Every claim is unique so it's worth having that initial conversation to see where you stand.

Our table below gives you some examples of what you could be entitled to.

Body Part Affected



Possible Amount


Severe Fractures

May lead to partial amputations and result in grip impairment and reduced function

Up to £36,740



May result in persisting pain and stiffness

£12,590 to £24,500



Full recovery after one year

In the region of £3,530



Simple fracture of the forearm

£6,610 to £19,200


Less Serious

Fractures where an incomplete recovery is made

£17,960 to £27,760



For example, a compression fracture leading to risk of osteoarthritis and constant pain

£27,760 to £38,780



When a full recovery is made within three months

Up to £2,450



Injury associated with incomplete paraplegia or leading to little or no movement in the neck and severe headaches

In the region of £148,330



Brain damage may not occur or be minimal

£2,210 to £12,770


Very Severe

Brain damage will be severe and will likely require constant care

£282,010 to £403,990


Is there a time limit for making a supermarket accident claim?

There is usually a three-year period, from the date of the accident.

It's a good idea to begin your claim as soon as possible. That helps your solicitor ensure they can submit your claim within the deadline.

It can also make it easier to remember what happened and to get hold of certain pieces of evidence, including CCTV footage.

I think I have a claim, what do I do next?

Firstly, it will be very helpful if you’ve kept a record of the incident, including:

  • Photos of the accident area, including the hazard if possible
  • Contact details of any witnesses

You should also report the accident to a member of staff before you leave the supermarket.

Don’t worry if you haven’t done these things though – just get in touch with us for a free consultation. We’ll ask you for all the details and then let you know your options.

To speak to our experienced and understanding advisors, just give us a call or start your claim online and we'll take it from there.


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