Serious injury claims

A serious injury can have severe consequences to your long-term health, as well as your financial situation. This makes obtaining justice vital.

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Research by Headway (pdf) estimates there are over 500,000 people (aged 16 - 74) living with long-term disabilities as a result of traumatic brain injury in the UK. Life changing injuries have long-lasting effects that require significant changes in lifestyle for those affected.

That is where, if your injuries were a result of the actions or negligence of someone else, we have specialist serious injury solicitors who can support you through a claim to get your life back on track.

What is serious injury?

Serious injury includes such areas as:

You will likely have been an in-patient in hospital, or had to attend hospital regularly for treatment and therapy. Such traumatic and life-changing events often result in significant time off work for recovery too.

Why make a serious injury claim?

When something as big as this happens, your first thought is going to be treatment, rest and recovery. But there is also the future to plan for. Think about your ongoing needs, such as:

  • Continuing treatment or therapies such as physiotherapy
  • Rehabilitation costs
  • Any equipment that will make life easier
  • Mobility aids
  • Modifications within the home
  • Adaptations to vehicles.

While you are dealing with the enormous emotional impact now, there’s also the question of lost income and whether your work opportunities are affected.

More about making a claim

How the claim process works


Get in touch

You can contact us 24/7 online or by phone, or use our callback form to request a callback at a time convenient to you


Discuss your situation

One of our friendly, legally trained advisors will get in touch with you. They will assess whether you have a claim and match you with the right solicitor for the case


Manage your claim

Our specialist No Win No Fee* solicitors will then manage the entire claim from start to finish, helping you get the justice and compensation you deserve

Is there a time limit for making a serious injury claim?

In normal circumstances you have three years from the accident or injury, but there are exceptions to this. Children, for example, have three years starting from their 18th birthday, and for mentally incapacitated people there is no limit.

If serious injury is work-related, such as asbestosis or industrial deafness, the three years usually starts from the date you became aware of the illness.

Our advisors will be able to take you through the options, based on your individual circumstances so just call us for a free initial chat, or request a callback at the top of the screen.

How can First4Lawyers help?

We can take the pressure off by dealing with any potential claims for serious injury compensation, whether it’s for you, or on behalf of someone else.

Our advisors have many years’ experience and will listen to your circumstances, before outlining your options and matching you with a serious injury solicitor. Our solicitors are experts in serious injury law and offer No Win No Fee* services, so you have no upfront costs to pay. You are under no obligation to go ahead with anything unless you are happy to do so.

Only pay a fee if you receive compensation

Where we offer No Win No Fee services typically customers pay 25% of the amount recovered by our solicitors, although this will be subject to your individual circumstances and the actual fee may be less than this but it will never be more. Success fees are common practice and they were introduced when the law changed in April 2013.

First4Lawyers are an award winning claims management company with a track record of delivering service that our clients love.

How much can I claim for a serious injury?

Serious injury – or catastrophic injury – is a broad area, so it very much depends on the severity of your injuries and the effect they’ve had on your day-to-day life.

Generally, compensation for a serious injury falls under two main categories:

  • General damages
    These are based on your injury severity and type of injury, as well as the suffering and loss of amenity you’ve experienced. Compensation is based on Judicial College Guidelines, using figures of £34,000 to £141,150 for serious back and spine damage, for example.
  • Special damages
    This takes into account the immediate costs you’ve incurred, such as medical bills, time off sick and travel to hospital. It also considers the impact your serious injury has had on your quality of life, including ongoing care costs, future loss of earnings and adaptations or equipment you may need to make life easier.

I think I have a claim, what do I do next?

You can enquire about a compensation claim using our online claim form or by calling the number at the top of the screen. That way, a solicitor from our panel can get in touch at a time to suit you, and talk you through your options and our No Win No Fee* service.  

Get in touch today - we can help with your claim 08005677866

Frequently asked questions

Can I call you for free advice?

Yes, our team of friendly experts are more than happy to help, and will answer any questions you have regarding a claim, even if you’re unsure whether you’re eligible.

Contact us for a free and confidential discussion.

Are you a claims management company?

Yes. First4Lawyers have always offered a claims service to those who seek compensation following an accident or injury as a result of another’s negligent actions. But, since then we have grown significantly and now offer all areas of personal and business legal services.

For accident and injury we offer a No Win No Fee* service.  Our personal law services are fixed fee, with a price guarantee.  Our legal services for business are quoted per case.

How long will a claim take?

The length of time it will take to make your claim depends on your individual circumstances.

Every case is different, so it’s very difficult to say at the early stages how long the process will be from start to finish.

Once your solicitor has completed their initial investigations into your case, they will be in a better position to advise you on how long the process is likely to take.

To give you a very general idea:

  • For a personal injury claim like minor whiplash, for example, the process could be completed in about six months. But in more complex cases, such as claims involving a trip, slip or fall, it could take over a year to be settled. The process could also be longer if the defendant disputes your claim.

  • Claiming for a work accident could be between six and nine months. But if the injury is more severe, or there are legal complexities, it could take longer.

  • Medical negligence cases tend to take longer as they can be complex with multiple factors and evidence.  A rough estimate would be 18-26 months.

You can contact one of our advisors to discuss your situation.

More about making a claim

Can I make a claim online?

Yes, you can start your claim online or by calling us on the number at the top of the screen.

After entering a few details into our simple form, one of our advisors will call you back to discuss your claim.

When completing the form, just give a brief description of your accident, including details on what happened and when, if you were injured in the accident and what your injuries were. This helps us to understand the nature of your accident, so that we will be able to advise you on the most appropriate next steps for you.

We’ll also need a few contact details, including your full name, telephone number and an alternative telephone number (in case we’re unable to reach you). You can also include your email address, if you’d prefer us to email you with further details.

Let us know what time it’s best for us to call you back. We know it’s not always convenient for you to talk, so we'll call at that scheduled time when you'll be expecting us.

Making a claim online will help to save you time and will ensure that you receive a phone call back from us as soon as possible. During the call, we will ask you a few questions about your accident and advise you if you’re eligible to make a claim, and if so, what you can do next.

Start your claim online now

How do I know whether I have a claim?

That's what we're here for! 

If you’ve had an accident and you’re not sure if you’re eligible to claim, then call us through the number at the top of the screen and speak to one of our specialist advisors.

We will give you free advice regarding your case and advise you on the potential of your claim, without obligation.

We believe in working honestly and with integrity – we don’t believe in raising expectations and we don’t encourage false claims.

To be eligible to make a compensation claim, there are three key conditions that your case will need to meet:

  • Your accident must have taken place during the last three years. Please note: different rules apply to industrial disease, medical negligence and criminal injury claims, or if you were under 18 when the accident happened.  We will advise accordingly in each of these cases.
  • There must be a person or organisation who is at fault for your accident.
  • Your injuries will have required medical treatment.

If you have any questions, or are unsure if your case meets these requirements, give us a call or complete our online claim form and we'll be in touch shortly.

Can I claim against a family member?

Yes, you can. Claiming against relatives may seem unthinkable in any circumstance, but if you have suffered an injury that has prevented you from working or affected your life, you’re entitled to claim compensation.

One example that often arises is road accidents, where a family member was driving and could be held responsible for your injuries.

We understand that making a claim through a family member’s insurance is a difficult position to be in, but with the help of our solicitors, we promise to make the whole process as painless as possible.

If you need to claim through a relative’s insurance to help pay for the costs of your injuries, we will be there to help you throughout the negotiation stage with sensitivity and understanding.

Will I have to attend a medical?

Yes, you’ll need to have a medical examination to make a personal injury claim.

It's to provide proof that your injury was caused by the accident and to allow your solicitors to value your claim.

How do you select your solicitors?

We work with an extensive panel of impartial and fully-qualified solicitors.

At First4Lawyers, we make sure you get the very best help available, which is why we screen all solicitors working with us by checking their credentials and qualifications and ensuring that they are registered with the Solicitors Regulation Authority and that they have a valid SRA number.

We pride ourselves on our Standards of Service, and as such, every solicitor on our panel must abide by our high standards.

It’s important to us to make your claims process as easy and accessible as possible, and we have a large range of solicitors who work with us throughout the country.

Above all else, we make it a priority that the solicitor working on your case has the relevant expertise to make your claim, so you can rest assured that your claim is in safe hands at all times.

Do I get a choice of solicitors?

We have an extensive panel of solicitors who are pre-screened and are experts in working on cases just like yours.

We always match your case with the solicitors who have the most experience in the relevant field.

All of our solicitors must adhere to our strict standards of service and we only work with solicitors who have the best knowledge and expertise to work on cases like yours, which is why we’re confident that if you work with one of our solicitors, you’ll be in the very best hands.

You don’t have to choose a solicitor from our service. You’re free to find a different solicitor to work with, but if you do choose one of the solicitors from our panel, then we can refer your case straight away.

See also our guide on how to choose an injury or accident lawyer 


What is No Win No Fee*?

If the solicitor doesn't win your case, you don't pay a penny. It's as simple as that! (Duration - 1:20)

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Get in touch today - we can help with your claim 08005677866

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